If you cannot sign in
- Check that you are using the username issued to you.
- Make sure Caps Lock is not changing your password. Password paste and password managers are supported.
- If a temporary credential has expired or was already used, ask your administrator for an audited reset.
For your protection, sign-in errors do not confirm whether a username exists. Support will never ask you to send your current password.
If a page or assessment is interrupted
- Reconnect to the internet, then refresh the page once.
- Sign in again if your secure session has ended.
- A submitted answer cannot be changed, but an unsubmitted selection may need to be selected again.
- Do not repeatedly press a submit button while a request is in progress.
What to include in a report
Include your username, the page or task, what you expected, what happened, and the approximate time. A screenshot is useful only when it does not expose another person's information or private answers.